Refund policy

Returns & Refunds Policy

Voltorma Australia

At Voltorma, we are committed to providing quality products and a reliable shopping experience. We carefully handle every order to ensure that our customers receive their purchases in satisfactory condition.

1. Returns Eligibility

Voltorma does not offer returns or refunds for change-of-mind purchases.

Returns are accepted where products arrive damaged, are defective, are incorrect, or otherwise fail to meet the consumer guarantees under Australian Consumer Law.

We do not accept voluntary returns for:

Change of mind after purchasing.
Ordering the wrong product or variant.
No longer wanting or needing the product.
Finding the same product at a lower price elsewhere.

These exclusions do not affect your rights under Australian Consumer Law.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us at xvoltorma@gmail.com as soon as possible.

To help us assess your request, please provide:

Your order number.
A description of the damage or defect.
Clear photographs or videos of the affected product, where available.

We may request additional information or arrange an inspection to assess the issue.

3. Refunds and Replacements

If a product has a major failure under Australian Consumer Law, you are entitled to choose a refund or replacement.

For minor failures, Voltorma may initially provide a repair within a reasonable time. If the issue cannot be resolved within a reasonable time, you may be entitled to a refund or replacement.

Approved refunds will be issued to the original payment method unless otherwise agreed.

We aim to process approved refunds within 5–10 business days. Your bank or payment provider may require additional time to reflect the payment.

4. Return Shipping

Customers must contact Voltorma before returning any products to obtain return instructions.

Where a product is confirmed to have a problem covered by Australian Consumer Law, Voltorma will reimburse reasonable return shipping expenses as required by law.

Where applicable, we will arrange collection of products that are too large, heavy, or difficult to return.

5. Order Cancellations

If you wish to cancel an order before dispatch, please contact xvoltorma@gmail.com immediately.

We will attempt to accommodate cancellation requests where possible.

Once an order has been dispatched, change-of-mind cancellations are not accepted. This does not affect any cancellation or refund rights available under Australian Consumer Law.

6. Incorrect or Missing Items

If you receive an incorrect item or discover that an item is missing from your order, please contact us as soon as possible.

Provide your order number and a description of the issue.

We will investigate and arrange an appropriate resolution in accordance with Australian Consumer Law.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies your statutory consumer rights.